How to turn trolls into your best friends
In the movie Thank You For Smoking, the main character Joey Naylor, a lobbyist for the tobacco industry, has a great scene with his son that talks about how he wins.
His son asks him what happens when he’s wrong. Here’s the quick transcript of the scene:
Joey Naylor: What happens when you’re wrong? Nick Naylor: Whoa, Joey I’m never wrong.
Joey Naylor: But you can’t always be right…
Nick Naylor: Well, if it’s your job to be right, then you’re never wrong.
Joey Naylor: But what if you are wrong?
Nick Naylor: OK, let’s say that you’re defending chocolate, and I’m defending vanilla. Now if I were to say to you: ‘Vanilla is the best flavour ice-cream’, you’d say…
Joey Naylor: No, chocolate is.
Nick Naylor: Exactly, but you can’t win that argument… so, I’ll ask you: so you think chocolate is the end all and the all of ice-cream, do you?
Joey Naylor: It’s the best ice-cream, I wouldn’t order any other.
Nick Naylor: Oh! So it’s all chocolate for you is it?
Joey Naylor: Yes, chocolate is all I need.
Nick Naylor: Well, I need more than chocolate, and for that matter I need more than vanilla. I believe that we need freedom. And choice when it comes to our ice-cream, and that Joey Naylor, that is the defintion of liberty.
Joey Naylor: But that’s not what we’re talking about
Nick Naylor: Ah! But that’s what I’m talking about.
Joey Naylor: …but you didn’t prove that vanilla was the best…
Nick Naylor: I didn’t have to. I proved that you’re wrong, and if you’re wrong I’m right.
Joey Naylor: But you still didn’t convince me
Nick Naylor: It’s that I’m not after you. I’m after them. [points into the crowd]
This scene illustrates one of the greatest issues that I see liberals struggle with in the public sphere:
We think we win when we win a logical argument.
Professionals like Nick Naylor understand that you win when you win someone over.
